cv9 Terms & Conditions

1. General Terms and Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", or "your") and cv9 ("the Company", "we", "us", or "our"), the operator of the online gaming platform accessible at cv9.today. By accessing, browsing, registering on, or using any part of the cv9 platform, you acknowledge that you have read these Terms in their entirety and agree to be bound by them, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated into these Terms by reference.

cv9 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players via email or a prominent notice on the platform. Your continued use of cv9 following such notification constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may request account closure.

These Terms are written in English. In the event of any discrepancy between an English version and any translated version (where provided for convenience), the English version shall prevail. These Terms are governed by and construed in accordance with applicable law.

2. Eligibility and Age Restriction

The cv9 platform is intended exclusively for adult players. To register and use the cv9 platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 18 years of age. cv9 enforces a strict minimum age of 18. Players who are found to be under 18 will have their accounts immediately suspended and any funds deposited will be returned minus any winnings generated, which will be forfeited.
• You are accessing the platform as an individual acting on your own behalf, and not on behalf of any third party.
• You are not acting in a professional capacity as a syndicate member, agent, or representative of any betting organisation.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by law applicable to you personally.
• You have not previously had an account closed or suspended by cv9 for breach of these Terms.
• You are accessing the platform using funds that lawfully belong to you and are not derived from any illegal activity.

cv9 operates a Know Your Customer (KYC) verification process. We reserve the right to request proof of age at any point during your use of the platform. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate. Withdrawals above certain thresholds will not be processed until age and identity verification is complete.

Players are responsible for ensuring that their use of the cv9 platform does not violate any laws applicable to them in their country or territory of residence. cv9 does not make any representation that the platform is legal or appropriate for use in all jurisdictions.

3. Account Registration and Verification

To access the full range of services on cv9 — including placing bets, playing casino games, and processing transactions — you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information. You agree to update your account details promptly if any information changes.

3.1 Registration Requirements

• You must provide your real full name as it appears on your official identity document.
• You must provide a valid email address that you have access to and will use for account communications.
• You must provide a valid Bangladeshi mobile number. This number will be used for account verification, OTP login, and support communications.
• You must select a secure password for your account. cv9 recommends a password of at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Only one account per person is permitted. Registering multiple accounts — whether using the same or different personal details — is strictly prohibited and will result in permanent account closure and forfeiture of all balances.

3.2 Identity Verification (KYC)

cv9 conducts identity verification in compliance with anti-money laundering (AML) best practices. You may be required to submit one or more of the following documents:

• Proof of Identity: National Identity Card (NID), passport, or driving licence.
• Proof of Address: A utility bill, bank statement, or official correspondence dated within the last three months showing your name and address.
• Proof of Payment Method: A screenshot or confirmation of ownership of the bKash, Nagad, Rocket, or bank account used for deposits.

cv9 reserves the right to suspend withdrawals or limit account functionality while KYC verification is pending. Documents submitted are handled in accordance with our Privacy Policy and are stored securely with 256-bit SSL encryption.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any OTP codes received via SMS. cv9 will never ask you for your password via email or live chat. Any activity conducted through your account using your login credentials is your responsibility, whether or not it was authorised by you. If you suspect unauthorised access to your account, you must notify cv9 immediately at [email protected].

4. Deposits, Withdrawals, and Payments

cv9 supports a broad range of local and international payment methods to ensure that Bangladeshi players can deposit and withdraw funds conveniently and securely. All transactions are processed in Bangladeshi Taka (BDT) unless otherwise stated.

4.1 Accepted Payment Methods

cv9 currently accepts the following deposit and withdrawal methods:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard

4.2 Deposit Rules

• The minimum deposit amount is ৳200. There is no maximum deposit limit, though very large deposits may be subject to additional verification.
• Deposits via bKash and Nagad are typically processed instantly. Bank transfer deposits may take up to 30 minutes during business hours.
• cv9 charges zero fees on all deposit transactions. Any charges imposed by your payment provider are outside cv9's control and are the player's responsibility.
• Funds deposited must be used for gameplay on the cv9 platform. Depositing funds without the genuine intention to play — for example, for currency conversion purposes — is strictly prohibited.

4.3 Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawals are processed to the same payment method used for the most recent deposit where possible, in accordance with anti-money laundering requirements.
• Withdrawal requests submitted before 18:00 Bangladesh Standard Time (BST, UTC+6) on business days are typically processed within 2–4 hours. Requests submitted outside these hours are processed the following business day.
• cv9 reserves the right to request additional verification documents before processing withdrawals, particularly for first-time withdrawals or amounts exceeding established thresholds.
• Pending withdrawal requests may be cancelled by the player before they are processed. Once processed, withdrawals cannot be reversed.

4.4 Currency and Exchange

All player account balances are maintained in Bangladeshi Taka (BDT). The ৳ symbol is used throughout the platform to denote BDT amounts. cv9 does not offer multi-currency accounts. If a payment is initiated in a foreign currency, it will be converted to BDT at the prevailing exchange rate at the time of the transaction.

5. Bonus and Promotions Policy

cv9 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the general terms set out in this section, as well as any specific terms attached to each individual promotion. In the event of a conflict between specific promotion terms and these general Terms, the specific promotion terms take precedence.

5.1 Wagering Requirements

All bonuses credited to your cv9 account — including welcome bonuses, reload bonuses, free bet credits, and free spins winnings — are subject to wagering requirements before they may be withdrawn as real money. Wagering requirements specify the number of times the bonus amount (or bonus plus deposit amount, as specified per promotion) must be wagered before a withdrawal request can be approved.

• Wagering requirements and eligible games are stated clearly on each individual promotion page.
• Not all games contribute equally towards wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute at a lower rate. Specific contribution percentages are listed per promotion.
• Bonus funds and real money funds are used separately. Real money funds are used first; bonus funds are used only when real money balance is exhausted.
• If you withdraw real money before completing wagering requirements on an active bonus, the bonus and any associated winnings will be forfeited.

5.2 Bonus Abuse

cv9 reserves the right to refuse, withhold, or reclaim any bonus if it determines, in its reasonable discretion, that the bonus has been claimed or used in an abusive manner. Bonus abuse includes but is not limited to:

• Registering multiple accounts to claim the same bonus more than once.
• Using low-risk betting strategies specifically designed to circumvent wagering requirements rather than to engage in genuine gameplay.
• Colluding with other players to exploit bonus terms.
• Providing false or misleading information to qualify for a promotion.

5.3 Promotional Eligibility

Promotions at cv9 are available to players who have fully completed the KYC verification process. cv9 reserves the right to limit promotional eligibility based on player history, geographic location, or risk assessment. Seasonal promotions — including those tied to Eid, Pohela Boishakh, Victory Day, and major cricket tournaments such as the BPL — are subject to their own specific terms which will be communicated at the time of each promotion.

6. User Obligations and Prohibited Conduct

As a registered player on the cv9 platform, you agree to use the platform in good faith and in compliance with these Terms at all times. The following conduct is strictly prohibited and may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where appropriate.

6.1 Prohibited Activities

• Fraud and Deception: Providing false registration information, impersonating another person, or using a fraudulently obtained payment method.
• Money Laundering: Using the cv9 platform to deposit, transfer, or withdraw funds derived from illegal activities. cv9 actively monitors transactions for suspicious activity and cooperates fully with law enforcement agencies.
• Collusion: Cooperating with other players to gain an unfair advantage in any game, including but not limited to sharing cards in poker, coordinating bets, or exploiting platform vulnerabilities.
• Automated Play: Using bots, scripts, artificial intelligence tools, or any automated software to interact with the cv9 platform without express written consent from cv9.
• Chargebacks: Initiating unauthorised chargebacks with your payment provider in relation to deposits made on cv9. Any player found to have initiated a fraudulent chargeback will have their account closed and the matter referred for recovery.
• Exploitation of Errors: Taking advantage of any technical error, software bug, or pricing mistake on the platform. cv9 reserves the right to void any bets or game rounds that benefited from an identifiable error.
• Multiple Accounts: Registering or operating more than one account, whether under your own identity or a different identity.

6.2 Player Responsibilities

You are responsible for ensuring that your use of cv9 is legal in your jurisdiction. You are responsible for reporting any winnings to relevant tax authorities in your country as required by local law. cv9 does not provide tax advice and does not withhold taxes on behalf of players. You are also responsible for keeping your contact details up to date so that cv9 can reach you regarding account matters, promotions, and regulatory communications.

7. Game Rules and Betting Rules

The cv9 platform hosts a wide variety of games and betting markets, each governed by its own specific rules. This section sets out the general principles that apply across all games and markets. Specific game rules are displayed within each game or market.

7.1 General Game Rules

• All games on the cv9 platform use certified random number generators (RNGs) provided by our third-party game studio partners, including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi. These RNGs are independently audited to ensure fairness.
• The theoretical return-to-player (RTP) percentage for each game is stated within the game information panel. cv9 does not alter or manipulate RTP values from those set by the original game studio.
• In the event of a disconnection during a game round, the round will be completed according to the game's standard rules when your connection is restored. Any winnings generated during a disconnected round are credited to your account normally.
• cv9 reserves the right to void game rounds in the event of a demonstrable technical fault that materially affected the outcome of the game.

7.2 Sports Betting and Cricket Betting Rules

• All sports bets are settled based on the official result as declared by the relevant governing body (e.g., the Bangladesh Cricket Board for domestic cricket, ICC for international tournaments, FIFA for football).
• In-play (live) bets are accepted at the odds displayed at the moment the bet is confirmed. cv9 reserves the right to suspend in-play betting markets at any time without notice.
• If a sporting event is cancelled or abandoned before the minimum required time of play (as defined per sport), bets will generally be voided and stakes returned. Specific rules for each sport are available within the betting interface.
• Maximum bet limits apply to individual markets and will be communicated within the betting interface. cv9 reserves the right to adjust limits for individual players based on risk assessment.
• Winnings from voided bets will not be paid. Voided bet stakes are returned to the player's account balance.

7.3 Virtual Sports

Virtual sports markets on cv9 are determined entirely by certified RNG outcomes, not by real-world athletic results. Virtual sports events run continuously on a scheduled basis 24 hours a day. All virtual sports results are final and no disputes based on the perceived realism or accuracy of the simulation will be entertained.

8. Account Suspension and Closure

Either you or cv9 may close your account. The process and consequences differ depending on whether closure is voluntary (player-initiated) or involuntary (cv9-initiated).

8.1 Player-Initiated Closure

You may close your cv9 account at any time by contacting our support team at [email protected] with a written request to close your account. Before your account is closed:

• Any pending withdrawal requests will be processed to completion.
• Any active bonus funds that have not yet met wagering requirements will be forfeited.
• Real money balances above the minimum withdrawal threshold will be returned to your registered payment method following KYC verification.

If you are requesting account closure for responsible gaming reasons — for example, because you feel your gambling has become problematic — cv9 will process your request as a priority and apply a self-exclusion that prevents re-registration for the period you specify. See our Responsible Gaming page for more information on self-exclusion options.

8.2 cv9-Initiated Suspension or Closure

cv9 reserves the right to suspend or permanently close any player account, and withhold or reclaim any funds therein, if we determine on reasonable grounds that:

• You have provided false, inaccurate, or misleading registration information.
• You have violated any provision of these Terms, including but not limited to prohibited conduct described in Section 6.
• Your account activity suggests involvement in fraud, money laundering, or collusion.
• You are or were under 18 years of age at the time of registration.
• Continued operation of your account would place cv9 in breach of applicable law or regulatory guidance.

In cases where an account is closed due to confirmed fraud or material breach of these Terms, cv9 reserves the right to retain all funds in the account pending investigation and recovery of any amounts owed to cv9 or third parties. Players who dispute a cv9-initiated closure may submit a formal complaint to our support team within 30 days of the closure notification.

8.3 Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of 12 months. cv9 will attempt to contact the account holder via registered email before applying a dormancy status. Dormant accounts may be subject to an administrative maintenance fee of ৳100 per month after a 12-month period of inactivity, deducted from the available balance until the balance reaches zero. Players may reactivate a dormant account at any time by logging in and completing a re-verification process.

8.4 Complaints and Disputes

cv9 operates a formal complaints process for any player who believes they have been treated unfairly. Complaints must be submitted in writing to [email protected] and should include your registered username, a clear description of the issue, the date(s) on which the issue occurred, and any supporting evidence. cv9 aims to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days. If you are not satisfied with the outcome of a complaint, you may escalate the matter in writing to our senior management team.